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Knowledge Base: Definition, Type, and Best Software in 2023 - G2

What is a knowledge base? A knowledge base is a holistic bank of knowledge that a business builds as a part of its client onboarding process. It’s a combination of technical documentation and ready-to-use templates that customers can read to find solutions.

Knowledge Base: Definition, Type, and Best Software in 2023 - G2 - Image

What is a knowledge base? A knowledge base is a holistic bank of knowledge that a business builds as a part of its client onboarding process. It’s a combination of technical documentation and ready-to-use templates that customers can read to find solutions.